We're Here to Help
Discover answers to common queries. We never leave our customers stranded.
How long will it take to get my orders?
For prepaid orders, we dispatch our gadgets either the same or the next business day. Delivery times typically range from 2-5 working days after dispatch, varying by the recipient's city. COD orders MAY take additional processing time.
Do I qualify for FREE shipping?
Yes, we offer free shipping on orders of Rs. 1,999 or above. For orders below Rs. 1,999, standard shipping charges apply.
Do you provide a refund or return in case I face any issue with the product?
Yes, we offer a 7-day return window post-delivery for products with damage or manufacturing defects. To initiate a return, please reach out through our email, contact no, or WhatsApp for prompt assistance.
If your product arrives damaged, we request an unboxing video to help us verify and address your concern. Refunds are processed within 48 hours after inspection. We handle all costs for returns of damaged or incorrect items.
If your product arrives damaged, we request an unboxing video to help us verify and address your concern. Refunds are processed within 48 hours after inspection. We handle all costs for returns of damaged or incorrect items.
How long will it take to receive a tracking number?
You will receive a tracking number within 1-2 days after your order has been dispatched.
Will I receive a confirmation number when I place my order?
Yes, you will receive an order confirmation shortly after placing your order. If you do not receive confirmation within 12 hours, please contact us at our email or call us at conatct no.
Who can I contact if I have a problem with my order?
For any order-related issues, please contact us at ou email.in or call us at conatct no.
Is Checkout on this site safe and secure?
Yes, you can be assured that all purchases on our site are safe and secure. We use reliable and secure payment gateways for your safety.
How to cancel my order?
If you wish to cancel your order, please contact us with your order number at our email OR WhatsApp us within 12 hours of placing your order.
What should I do if my order is damaged upon delivery?
If your item arrives damaged, we strongly encourage you to provide proof of the condition upon arrival by recording an unboxing video. This will help us efficiently evaluate your concern.
If the package is visibly damaged upon delivery, please refuse acceptance and contact us at our email with your Order ID.
We will arrange reverse pickup of the damaged item and ensure that a replacement is dispatched without additional cost.
If the package is visibly damaged upon delivery, please refuse acceptance and contact us at our email with your Order ID.
We will arrange reverse pickup of the damaged item and ensure that a replacement is dispatched without additional cost.
How are return charges applied?
If the return is not due to product damage or receiving a different product, a return shipping charge of Rs.230 may be deducted from your refund after inspection of the received item.
The returned item should be in original and unused condition with intact packaging and labels.
The returned item should be in original and unused condition with intact packaging and labels.
What happens if I miss my delivery or do not accept it?
If you miss your delivery by mistake, we'll re-ship your order at no extra cost.
However, for refused prepaid deliveries or those missed intentionally, a penalty of Rs.230 will be charged for re-shipping the product.
However, for refused prepaid deliveries or those missed intentionally, a penalty of Rs.230 will be charged for re-shipping the product.
